Shipping Policy
Ancestral Queen Shipping Policy
Who We Are
Ancestral Queen (“Ancestral Queen,” “we,” “us,” or “our”) operates the website ancestralqueen.com (the “Site”). Our priority is to provide a seamless and transparent shipping experience for every customer. Please review the details of our shipping process below.
Shipping Costs
- Free Shipping: We offer free standard shipping on all orders.
- All return items must be covered by customer unless item was proven defective. Please refer to Return Policy for details.
Order Processing Time
- Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
- Non-Processing Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination. Please note that delivery times are estimates and may vary due to external factors outside of our control (e.g., carrier delays, customs, weather).
Shipping Process
- Courier Services: We partner with trusted carriers such as DHL, FedEx, and USPS to deliver your order safely and efficiently.
- Tracking Information: Once your order has shipped, you will receive an email with your tracking number and link to monitor your shipment in real time.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us at support@ancestralqueen.com within 48 hours of delivery. We will work quickly to resolve the issue.
- Lost Orders: If your order is lost in transit, contact us immediately and we will investigate with the carrier to arrange a replacement or other suitable resolution.
Contact Us
If you have questions or concerns about this Shipping Policy, please reach out to our support team:
- Ancestral Queen Support Team
support@ancestralqueen.com
